Managed Support

Our Help Desk provides tactical, technical IT support to your end users to assist and resolve immediate technical needs and issues, included in all TriplePs products as standard. There are no minimum or maximum number of users required, we’re here to support you through your whole journey.  We know how important this is for your business.

Looking for support for your own product and service? No problem! We’d be happy to help, contact us to find out how we can work together.

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Technical IT Support Desk

Consume support how you want it

Email

Our support team are ready to handle any queries sent to us via email, logged and tracked in our CRM.

Phone

Our call handlers are ready to take your calls, we can answer as a white-labelled service.

Online

Our online portal provides 24/7/365 access to your online services and support wherever you are in the world.

Industry Leading Expertise

Technical IT Support is a fundamental core service to our business. We set the highest standards for ourselves and our customers. We offer a 95% SLA of all calls resolved at our first line of support. If we are unable to resolve the issue at our first line of support you will be connected to a specialist engineer to talk you through a remote fix. If you require further support we’ll send a field engineer to your site to take the necessary steps to get you back up and running.

Technical IT Support meeting

Security Clearances

TriplePs is approved by Warwickshire Police vetting unit to process our own clearances. Our qualified team are cleared to work on projects that require clearances, this enables us to operate in sensitive environments with ease without relying on third parties to do so.

We can provide Security Clearance (SC) or Non-Police Personnel Vetting (NPPV).

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Flexible Agreements

Support is a fundamental core service to our business and we set the highest standards for ourselves and our customers. We offer a 95% SLA of all calls resolved at our first line of support. If we are unable to resolve the issue at our first line of support you will be connected to a specialist engineer to talk you through a remote fix. If you require further support we’ll send a field engineer to your site to take the necessary steps to get you back up and running

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