SharePoint Helpdesk Services

TriplePs has a dedicated SharePoint helpdesk service that helps our clients anticipate, track, and resolve IT support incidents and developments across their organisations. Our team of SharePoint experts are adept at solving technical issues rapidly while offering support and setting up secure user permissions to ensure SharePoint is accessible and easy to use for all.

We can quickly and effectively answer staff and customer queries on your behalf while providing proactive and reactive problem-solving for your organisation, leaving you more time and internal resources to apply elsewhere. Whether you are a large organisation or a small business, we can tailor a SharePoint helpdesk package to ensure it fits with your workplace culture.

We pride ourselves on offering a highly flexible and adaptable helpdesk service for SharePoint. This includes offering SharePoint helpdesk support across devices, including mobile and tablet as well as desktop, and can efficiently set up permissions for each type of device. TriplePs can also easily adapt SharePoint to suit your changing needs, for instance installing web apps such as document repositories or diaries as and when you require them.

Our SharePoint Helpdesk Packages

As with our general IT helpdesk service, for SharePoint support we offer three standard packages:

  • Basic Support: active SharePoint helpdesk support from 9am to 5pm, Monday to Friday (excluding bank holidays).
  • Silver Support: Monday to Friday support extended to 6pm and including bank holidays.
  • Gold Support: 24/7 SharePoint support.

In addition to our standard packages, we have also developed a bespoke SharePoint support service where you can purchase a specified amount of helpdesk time per month. You purchase a standard retainer, which includes an active and dedicated helpdesk support number, and use only the time you need, with the ability to purchase more time if you require it. Our bespoke service has proved very popular with many types of client as it offers a greater level of flexibility.

SharePoint Helpdesk Reports

Each month we will send you a PDF report on our SharePoint helpdesk activity to keep you informed of all developments, covering the following areas:

  • Number of calls received.
  • Types of calls.
  • Time taken to resolve each call.
  • Remaining time according to your budget (bespoke package).
  • Identities of callers.

To find out more about our SharePoint helpdesk service, get in touch with TriplePs today and a member of our team will be more than happy to discuss your requirements and what type of package will suit your organisation.

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